Quality is what we put first: the quality of our day-to-day operations, the quality of our services to clients and
vendors, and the quality of the raw materials we sell to third parties.
Our vision is being among the industry leaders recognized for their high quality
standards, innovative spirit, integrity, professionalism, and partnership.
Our mission is being a trustworthy, reliable, efficient, and responsible partner to our clients, responding to
their service requests competently and meeting their requirements in a highly qualified and professional way.
Nord Holding’s corporate policy, which has been devised by the
management, is being implemented as follows:
- EFFECTIVE CONTROL
Exerting effective control over the proper application, maintenance and continuous improvement of the Quality Management System implemented in accordance with БДС EN ISO 9001:2015;
- HIGH REQUIREMENTS
Demanding precision and high-quality work from its personnel with regard to scrap metal storing, preparation and trade;
- QUALITY CONTROL
Ensuring that the established system for quality control, tracing and process coordination remains in place;
- HIGH-TECH EQUIPMENT
Assisting with the introduction of new, high-tech equipment for our operations by providing material, human and financial resources to help retain and advance our competitive position on the market;
- TRAININGS AND QUALIFICATIONS
Offering staff trainings, because we believe that professionalism, continuous knowledge acquisition, and honing expertise and skills are key factors for achieving excellent results;
- PROFESSIONAL STANDARDS
Through our activity as a whole, meeting the requirements of our customers by employing active listening, understanding, anticipation, and fulfilment of their expectations while demonstrating integrity and professionalism;
- COMMUNICATION AND FEEDBACK
Making sure we receive continuous feedback from our contractors, suppliers and partners on their degree of satisfaction with our services;
- RESEARCH AND ANALYSES
Through analyses and regular studies, keeping ourselves informed and up to date about the company’s market position with regard to its competitors.
The quality management policy and the objectives set at the design and implementation stages of the Quality Management System
have been announced across the company; all company staff have endorsed these and comply with them in their day-to-day work.
The management of Nord Holding is convinced that having motivated and highly skilled professionals on board
and abiding by the corporate rules and values are essential to providing high-quality services, which results in satisfied customers and a good reputation.
