Quality Policy
NORD HOLDING AD
Quality Policy
NORD HOLDING is a company specialized in the purchase, storage, preparation for recycling, transportation and trade with scrap metal.
The product quality is our priority.
Our vision is to be the leading company in our field of activity, distinguished by quality, innovative spirit, honesty, professionalism and partnership.
Our mission is to be a reliable, secure, efficient and responsible partner to our clients and to respond highly qualified and professionally to their needs.
In my capacity of the Executive Director of NORD HOLDING AD I express the commitment of the management to implement the company’s policy in the following areas:
- To put into practice an effective control for the proper use, maintenance and continuous improvement of implemented quality system in accordance with ISO 9001: 2008;
- To require from our staff the precision and high quality of the activities at storage, preparation and sale of scrap metal;
- To monitor the maintenance of the established system for control of the quality, tracing and coordination of the processes;
- To assist in the introduction of a new, high-tech equipment for our activities by providing materials, human and financial resources, which will contribute to the preservation and expansion of our competitive position in the market;
- To provide training of the personnel because the professionalism, the continuous process of mastering innovations, the deepening of the level of knowledge and opportunities is a factor in achieving excellent results;
- With our overall activities to satisfy the requirements of our customers, to show honesty and competence in listening, understanding, anticipation and realization of their desires;
- To provide an effective feedback with customers, suppliers and partners for the proper measurement of their satisfaction with the quality of our products;
- To keep ourselves informed and to follow through continuous analysis and studies of the market positioning the company in comparison with our competitors.
The quality policy and goals that we set ourselves in the creation and implementation of the quality system have been publicized, understood and applied by all employees in the company.
The management of NORD HOLDING AD is convinced that with motivated and skilled professionals and observing corporate rules and values we will guarantee quality service, which will provide us with satisfied customers and a good reputation.
IN MY CAPACITY OF THE EXECUTIVE DIRECTOR OF NORD HOLDING AD I DECLARE MY PERSONAL INVOLVEMENT AND RESPONSIBILITY FOR THE IMPLEMENTATION OF THE DECLARED POLICY IN QUALITY MANAGEMENT
Monika Ivanova, CEO and Chairman of the Board of Nord Holding AD